Protecting your financial and personal information online.
Your Account Security
Rio Grande Credit Union is committed to protecting your financial and personal information. In addition to using the latest technology to safeguard your personal information and privacy, we stand firmly beside you in the fight against fraud.
THE FIRST RULE:
Never give personal information over the phone or the Internet unless you initiated the contact. RGCU will NEVER ask you for an account number or password via a phone, e-mail or text message that we initiated.
Fraud can do serious damage to your money, to your accounts, and to your good name. We take it very seriously. Although your accounts and personal information are secure, anyone can fall victim to fraud. If you believe you may be targeted by fraudsters, we'll take steps to protect you and thoroughly investigate every instance.
Do Your Part
We depend on YOU to do your part to protect your RGCU account information, such as member account numbers, ATM Personal Identification Number (PINs), usernames and passwords. Do not share confidential account information with anyone, including friends, relatives and business associates. If you need someone to have access to your accounts, consider making them an Authorized Signer.
Contact RGCU Immediately!
If you think unauthorized access or fraud has occurred in connection with your RGCU Accounts, report such incidents to your closest RGCU branch or call the Member Resource Center at 505-262-1401. When you call in, RGCU will ask for identification in order to protect you and your account.
Some Common Sense Online Precautions
- Keep your anti-virus and anti-spam software up to date. Have it scan your computer nightly.
- Enable the firewall on your computer. Internet Service Providers also provide firewall protection.
- Download security patches from your computer's operating system vendor.
- Instruct your children to be careful online.