Rio Grande is committed to ensuring our members have full access to the products and services we provide including members with disabilities. We strive to ensure our mobile, online, telephone, ATM, and in-person services, products, and information are accessible to all members. Efforts are continuously underway to improve the overall digital experience for all our members.
We support digital inclusion
In an effort to provide a fully accessible and optimized experience, Rio Grande Credit Union has taken careful measure to ensure an excellent user experience for all site users. We want to ensure site accessibility regardless of the assistive technology being used or the specific abilities of individuals accessing this site.
The RGCU website is monitored and tested regularly by internal resources and by AudioEye, a third-party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, automated and manual testing results are managed through the AudioEye® Digital Accessibility Platform. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.
AudioEye Accessibility Certification
The AudioEye Certification seal represents a commitment to accessibility and digital inclusion. The AudioEye certification process involves automatic and manual testing with the goal of maximizing conformance with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Success Criteria.
AudioEye certifies that the RGCU website is in the process of being enhanced to conform with WCAG 2.0 Level AA Success Criteria to the greatest extent possible.
Rio Grande Credit Union and AudioEye continue to collaborate in an ongoing effort to maintain conformance and provide an accessible experience for all users.
For an optimized experience, we recommend using the following web browser/screen reader combinations:
- Windows users: JAWS and Internet Explorer or NVDA and Firefox.
- Mac users: VoiceOver and Safari or VoiceOver and Chrome.
- Mobile users: VoiceOver for the iPhone and TalkBack for Android devices.
Branches and ATMs
Our branches are designed to meet all federal, state and local standards for accessibility. Accessibility features at our branches include:
- Exterior: parking space sizes, signage, slopes and grading
- Interior: Receptionists stationed near the doors, accessible teller windows
Visitors who have difficulty entering or navigating our branches may request assistance from any branch employee. We also welcome service animals. For users with visual impairments, our CU Anytime ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, a headset port with verbal instructions and speech mode controls.
Use of Service Animals
Individuals who rely on the assistance of service animals (as defined by the current ADA) are permitted to be accompanied by service animals on Rio Grande premises. Service animals must be harnessed, leashed, or tethered at all times, unless those devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls.
Not withstanding these requirements, a service animal may be excluded from Rio Grande Credit Union premises if: (1) the animal is out of control and the handler cannot or does not regain control; or (2) the animal is not housebroken. When there is a legitimate reason, limited to those listed above, to ask that a service animal be removed, staff will offer the member the opportunity to obtain services without the animal’s presence.
Our Call Center is available to assist our membership (505-262-1401). Members with hearing or speech disabilities may choose to communicate by placing a call through Relay New Mexico. Simply dial 7-1-1 or call one of the toll-free numbers below:
- TTY: 800-659-8331
- Voice: 800-659-1779
- Voice Carry Over (VCO): 877-659-4174
- Speech-to-Speech (STS): 888-659-3952
Spanish: 800-327-1857 (Includes Spanish-to-Spanish. Translation between English and Spanish is available if both parties are within the State of New Mexico)
If you are traveling out of state or you are in a state that is not served by New Mexico Relay, you can place interstate calls by dialing:
- TTY: 800-833-5833 (toll-free)
- Voice: 800-833-7833 (toll-free)
For members who have difficulty visiting a branch or using the phone, Rio Grande's mobile and online channels serve as a useful alternative to access our products and services. Along with AudioEye certification, Rio Grande maintains mobile and browser application compatibility with industry standards and guidelines. We're continuing to update our mobile and online platforms to provide greater accessibility. Accessible features include:
- mobile apps compatible with Android & iOS accessibility software
- keyboard-accessible links
- color contrast for users with vision impairments
- text hierarchy to distinguish headlines from content and notation text
- descriptive links
- captioned multimedia
Suggestions for Improvement
If you have suggestions for how Rio Grande or our site could better serve you, please let us know by visiting the "Contact Us" page.
Rio Grande Credit Union strives to treat our members with the highest level of service and respect. To this end, we comply with the Americans with Disabilities Act (“ADA”) and will make reasonable modifications in policies, practices, and procedures in order to provide equal access to individuals with disabilities, to the extent required by the ADA and other applicable law. Individuals with a disability who require modifications to access or to procure services from Rio Grande or have concerns about access to Rio Grande premises or services should contact a Branch Manager as soon as possible. We will then work with that individual to identify reasonable modification(s) that are appropriate and consistent with our legal obligations.