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Our branches and Member Resource Center will be closed on Thursday, November 26, 2020 in observance of the holiday. We will reopen with normal business hours Friday, November 27, 2020. We hope you and your family have a wonderful and safe Thanksgiving!

Beginning Monday, November 16, all lobbies will be closed to the public. Drive Thru service will be open. Access to lobbies can be made for certain activities by appointment. Click here for more information. We apologize for the inconvenience.

Rio Grande Credit Union
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Fraud Watch

Falcon Fraud

Falcon Fraud is a real-time fraud solution that monitors our member’s debit, ATM, and credit card activity and blocks transactions that appear to be suspicious. If you suspect fraud on your account contact Falcon Fraud at 1-888-241-2440.

Mobile Devices and finances

Many consumers use mobile devices for financial services. Using mobile devices is a lot like using a computer. You should use similar best practices for security.

Here are some tips for using your mobile device more safely.

  • Set up alerts and check your account balances: You can set up alerts by text message, email, or even app notifications. Alerts can tell you when your checking account balance is low, when your credit card balance exceeds a limit you set, and even when a charge over a specified amount is placed on your credit card.
  • Protect your personal information: Don’t share your PIN or password with anyone and don’t save them on your mobile device.
  • Use passwords: Password protecting your mobile device can help prevent access to your information in the device. Don’t use easily identifiable passwords.
  • Report loss or theft to all your financial institutions as soon as it occurs: If you lose your mobile device, you may be focused on notifying the mobile provider -- but don’t forget to report loss or theft to your financial providers if your device can provide access to your accounts.
  • Use secure websites or apps: This sounds obvious, but don’t log into your accounts through links that are sent to you by an email address or on a website or app that you don’t recognize. When using free or public Wi-Fi, try to use a private network and go to a secure site that begins with HTTPS.
  • Remove sensitive information from your old phone: If you get a new phone or mobile device, be sure to delete your data and information from the old phone. You may have left names of banks or credit unions, passwords, or other clues that could help identify your personal information.
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