Scam Alert: Fraudulent Phone Calls
Recently, Rio Grande Credit Union members have reported receiving fraudulent phone calls from someone claiming to be a representative from RGCU. This scam includes spoofed phone numbers which appear to originate from Rio Grande.
Here's how the scam plays out:
- Someone calls acting as an Amazon representative. The fraudsters then request you purchase RGCU gift cards to make a payment. They then indicate RGCU will call you to get your account number in order to purchase the gift cards.
- A short while later, you then receive a call from 505-262-1401 (yes, that's RGCU's number). The problem is, ITS NOT US! The scammers are spoofing our number in order to make it appear as if we are actually calling. The caller then asks you for your account information.
How RGCU Protects Our Members from Fraud:
- Account monitoring is available 24/7 via through eAlerts and Notifications.
- Face Recognition sign-in is available for Mobile Banking.
- Card Controls allow you to freeze your credit or debit card within Online & Mobile Banking if your card is lost or stolen.
- Finally, our fraud department is always looking out for suspicious transactions on our member's behalf.
Steps You Can Take to Protect Yourself From Fraud:
- Please be aware that RGCU will NEVER initiate a phone call or text message asking for your account number, Social Security Number or Online Banking credentials. Never give give this information to anyone- we won’t ask for it.
- Do not give out an authentication code contained in an email or text message to anyone over the phone. RGCU representatives will not ask you for that information over the phone.
- Sign up for eAlerts and Notifications through Online Banking so that you receive notification of any transaction taking place on your account.
- Visit our Security Center for more security tips!