Rio Grande Credit Union
Rio Grande Credit Union
COVID
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COVID

Protecting you, our employees and our community

As concerns around coronavirus (COVID-19) continue, RGCU remains diligent in evaluating the latest information available at national and local levels to inform the actions we are taking to ensure the safety and well-being of our members, our employees and our community. We are equipped and ready to support you − our valued member − and ensure that you continue to have 24/7 access to your accounts and assistance with all your financial needs.

We will continue to monitor the situation closely and are committed to staying in constant communication with you. We are ready and available to help support your needs online, via phone and at our financial center locations.

We have taken additional measures to sanitize our branches and our buildings to ensure the safety of our employees and members to prevent further spread of COVID-19. To find the nearest branch and ATM from our network of 30,000 surcharge-free ATMs, please click here or use the RGCU mobile app.

  • Access Rio Grande Credit Union from virtually anywhere using the RGCU mobile app ►
  • Our lobbies are currently open, but social distancing and other protection measures are in place. Find out what you need to know here ►
  • Save yourself from having to wait. If you need to visit a branch, please make an appointment here ►

Account Access

Easy ways to access your accounts and perform transactions


VideoCONNECT Video Banking

With Rio Grande Credit Union’s Video Banking, our live representatives can securely help you via video chat from the convenience of your own home. Apply for loans, new accounts, sign forms and do many of the other things you would in a branch.

Connect here ►


Online and Mobile Access

RGCU’s mobile app and online banking platforms allow you to easily access your accounts and manage finances remotely including:

  • Pay bills and transfer funds
  • Make loan payments
  • Send money to friends and family
  • Freeze or unfreeze your debit or credit card
  • Set-up account alerts
  • Apply for loans
  • Deposit checks (mobile)

Click here for more information ►


ATM Network

You can make deposits, check balances and withdraw cash surcharge-free at one of our convenient ATMs or our participating CO-OP Network and CU Anytime locations. Text a Zip Code to 91989 to find nearby ATMs.


Use your Rio Grande Credit Union Debit Card

Your RGCU Debit Card not only allows you to make purchases locally or online, you can access cash at any ATM or get cash back when you are shopping. Plus you'll earn reward points. Get more information here ►


Text Concierge

Don’t have time to talk? Text us at 505-262-1401 and interact with a live representative who can help you with your credit union business.


Member Resource Center

Our Member Resource Center remains open and is handling calls as usual. Call wait time could increase as volumes go up, so we ask for your patience during this time.


Business Members

If you are a business member, we have a resource page just for you. Click here ► 

 

Special Services

A helpful hand in volatile times

With ongoing developments, we know you may have concerns about your budget, your investments, your cash flow or payroll. You can rely on us to provide advice and smart solutions to help you navigate risk during the recent ups and downs of the market.


IF YOU ARE IMPACTED FINANCIALLY

As this situation evolves, members may be affected financially. Rio Grande Credit Union is here to help. Options may include:

  • Free Financial Coaching
  • Skipping a payment on your auto loan, signature loan, or signature-secured loan
  • Option of skipping the May 2020 credit card payment
  • A 0.00% Annual Percentage Rate (APR) Relief Loan of up to one month’s net pay, maximum of $4,000, and up to 90 days with no payment
  • Loan extensions
  • If you have questions or would like information on one of the options above, please call us or text us at 505.262.1401.

Click here for ways to contact us about any of these services ?

 


Loans subject to eligibility, loan, and credit approval

Coronavirus Scams

Avoid Coronavirus Scams

Even during a period of national crisis, thieves are looking for ways to seperate you from your money. Below are some tips from the Federal Trade Commission to help you keep the scammers at bay. We also have scam information available in five languages.


Hang up on robocalls.

Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.


Ignore online offers for vaccinations and home test kits.

There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.


Fact-check information.

Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Learn what the U.S. Government is doing and for links to federal, state and local government agencies.


Know who you’re buying from.

Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.


Don’t respond to texts and emails about checks from the government.

The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.


Don’t click on links from sources you don’t know.

They could download viruses onto your computer or device.


Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus.

For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).


Know your charities.

Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

Resources

Coronavirus resources for our members

For the health of our members, our employees, and our community, we've made a list of helpful resources for you. 


Coronavirus Hotline for questions of health

1-855-600-3453

For non-health related questions regarding COVID-19

1-833-551-0518

Senior and disabled adults food hotline

1-800-432-2080


Important Websites and URLs

NM Dept. of Health Coronavirus Microsite ► 

NM Dept. of Health Frequently Asked Questions about COVID-19 ►

How COVID-19 affects schools ►

For information on meal sites for children ►

Travel Recommendations ►

Video for Deaf and Hard of Hearing ►

NM Utilities Response to COVID-19 ►


New Mexico Job and Economic Resources

Information from the Department of Workforce Solutions ► 


Information from World Health Organization (WHO) and Center for Disease Control (CDC)

When and how to use masks ►

CDC Website ►

CDC Resources for Your Home ►

Creating a Household Plan ►

CDC Video - 10 Things You Can Do To Manage COVID-19 at Home ►


Resources for Relief of Anxiety and Stress

Tips for relieving stress from Coronavirus Outbreak ►

Tips to relieve anxiety from Coronavirus ►

Articles

Helpful tips for members


Coronavirus