COVID
Protecting you, our employees and our community
As concerns around coronavirus (COVID-19) continue, RGCU remains diligent in evaluating the latest information available at national and local levels to inform the actions we are taking to ensure the safety and well-being of our members, our employees and our community. We are equipped and ready to support you − our valued member − and ensure that you continue to have 24/7 access to your accounts and assistance with all your financial needs.
We will continue to monitor the situation closely and are committed to staying in constant communication with you. We are ready and available to help support your needs online, via phone and at our financial center locations.
We have taken additional measures to sanitize our branches and our buildings to ensure the safety of our employees and members to prevent further spread of COVID-19. To find the nearest branch and ATM from our network of 30,000 surcharge-free ATMs, please click here or use the RGCU mobile app.
- Access Rio Grande Credit Union from virtually anywhere using the RGCU mobile app ►
- Our lobbies are currently open, but social distancing and other protection measures are in place. Find out what you need to know here ►
- Save yourself from having to wait. If you need to visit a branch, please make an appointment here ►
Account Access
Easy ways to access your accounts and perform transactions
VideoCONNECT Video Banking
With Rio Grande Credit Union’s Video Banking, our live representatives can securely help you via video chat from the convenience of your own home. Apply for loans, new accounts, sign forms and do many of the other things you would in a branch.
Connect here ►
Online and Mobile Access
RGCU’s mobile app and online banking platforms allow you to easily access your accounts and manage finances remotely including:
- Pay bills and transfer funds
- Make loan payments
- Send money to friends and family
- Freeze or unfreeze your debit or credit card
- Set-up account alerts
- Apply for loans
- Deposit checks (mobile)
Click here for more information ►
ATM Network
You can make deposits, check balances and withdraw cash surcharge-free at one of our convenient ATMs or our participating CO-OP Network and CU Anytime locations. Text a Zip Code to 91989 to find nearby ATMs.
Use your Rio Grande Credit Union Debit Card
Your RGCU Debit Card not only allows you to make purchases locally or online, you can access cash at any ATM or get cash back when you are shopping. Plus you'll earn reward points. Get more information here ►
Text Concierge
Don’t have time to talk? Text us at 505-262-1401 and interact with a live representative who can help you with your credit union business.
Member Resource Center
Our Member Resource Center remains open and is handling calls as usual. Call wait time could increase as volumes go up, so we ask for your patience during this time.
Business Members
If you are a business member, we have a resource page just for you. Click here ►
Special Services
A helpful hand in volatile times
With ongoing developments, we know you may have concerns about your budget, your investments, your cash flow or payroll. You can rely on us to provide advice and smart solutions to help you navigate risk during the recent ups and downs of the market.
IF YOU ARE IMPACTED FINANCIALLY
As this situation evolves, members may be affected financially. Rio Grande Credit Union is here to help. Options may include:
- Free Financial Coaching
- Skipping a payment on your auto loan, signature loan, or signature-secured loan
- Option of skipping the May 2020 credit card payment
- A 0.00% Annual Percentage Rate (APR) Relief Loan of up to one month’s net pay, maximum of $4,000, and up to 90 days with no payment
- Loan extensions
- If you have questions or would like information on one of the options above, please call us or text us at 505.262.1401.
Click here for ways to contact us about any of these services ?
Loans subject to eligibility, loan, and credit approval
Coronavirus Scams
Avoid Coronavirus Scams
Even during a period of national crisis, thieves are looking for ways to seperate you from your money. Below are some tips from the Federal Trade Commission to help you keep the scammers at bay. We also have scam information available in five languages.
Hang up on robocalls.
Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
Ignore online offers for vaccinations and home test kits.
There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.
Fact-check information.
Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Learn what the U.S. Government is doing and for links to federal, state and local government agencies.
Know who you’re buying from.
Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
Don’t respond to texts and emails about checks from the government.
The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
Don’t click on links from sources you don’t know.
They could download viruses onto your computer or device.
Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus.
For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
Know your charities.
Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
Resources
Coronavirus resources for our members
For the health of our members, our employees, and our community, we've made a list of helpful resources for you.
Coronavirus Hotline for questions of health
1-855-600-3453
For non-health related questions regarding COVID-19
1-833-551-0518
Senior and disabled adults food hotline
1-800-432-2080
Important Websites and URLs
NM Dept. of Health Coronavirus Microsite ►
NM Dept. of Health Frequently Asked Questions about COVID-19 ►
How COVID-19 affects schools ►
For information on meal sites for children ►
Video for Deaf and Hard of Hearing ►
NM Utilities Response to COVID-19 ►
New Mexico Job and Economic Resources
Information from the Department of Workforce Solutions ►
Information from World Health Organization (WHO) and Center for Disease Control (CDC)
CDC Video - 10 Things You Can Do To Manage COVID-19 at Home ►
Resources for Relief of Anxiety and Stress
Articles
Helpful tips for members
Coronavirus
- Target for new COVID scam: small business owners
There’s a new coronavirus-related scam making the rounds, but this time the crooks are targeting small businesses. It all starts with an email. Learn how to spot clues that the email is a fake.
- The impact of stimulus payments on your taxes
Do you owe tax on the money you received? What if your income went up or down? Here are some answers to some common questions brought to you by TurboTax.
- Beware Coronavirus vaccine scams
No, you can’t pay a fee to get the coronavirus vaccine early. But scammers are out there trying to convince you that you can - for a price. Eventually, we’ll all have our shot at getting the shot. Until then, learn how to not fall victim to scams.
- How to get comfortable with a face mask
Here’s how to comfortably wear your face coverings without compromising on safety.
- A back to school guide for unconventional times
Help prepare your child prepare for the school year during a pandemic.
- How to Cut Costs and Save Money
If these past months have taught us anything, it’s that we should prepare for the unknown. Learn how to save money on everyday spending.
- Managing Your Finances During a Pandemic.
Though less than exciting, reviewing your personal finances should be at the top of your to do list. Here is a short guide to help you do a quick financial checkup.