protecting you, our employees and our community
At Rio Grande Credit Union, the well-being of our members and employees is a top priority. Recent reports concerning the Covid-19 situation suggests using social distancing as a critical line of defense for you and your families. For that reason, we have decided to close our lobbies to the public beginning Friday, March 20 at 5:00 PM until further notice. Drive thru lanes will continue to remain open. Should you absolutely require access to access to a lobby, here are the guidelines.
Email communication is the best way for us to get information to you quickly. Please ensure we have your correct email address with this secure form ►
Special Member Services Available
Here are easy ways to access your accounts and perform transactions:
Video Banking coming
With Rio Grande Credit Union’s Video Banking, our live representatives can securely help you via video chat from the convenience of your own home. Apply for loans, new accounts, sign forms and do many of the other things you would in a branch.
Online and Mobile Access
RGCU’s mobile app and online banking platforms allow you to easily access your accounts and manage finances remotely including:
- Pay bills and transfer funds
- Make loan payments
- Send money to friends and family
- Freeze or unfreeze your debit or credit card
- Set-up account alerts
- Apply for loans
- Deposit checks (mobile)
You can make deposits, check balances and withdraw cash surcharge-free at one of our convenient ATMs or our participating CO-OP Network and CU Anytime locations. Text a Zip Code to 91989 to find nearby ATMs.
Use your Rio Grande Credit Union Debit Card
Your RGCU Debit Card not only allows you to make purchases locally or online, you can access cash at any ATM or get cash back when you are shopping. Plus you'll earn reward points. Get more information here ►
Don’t have time to talk? Text us at 505-262-1401 and interact with a live representative who can help you with your credit union business.
Member Resource Center
Our Member Resource Center remains open and is handling calls as usual. Call wait time could increase as volumes go up, so we ask for your patience during this time.
If you are a business member, we have a resource page just for you. Click here ►
Message from CEO Week of March 9
With all of the news lately about Covid-19 (Coronavirus), I know that it has been on everyone’s mind. It’s certainly been on mine and the team at Rio Grande Credit Union. Like you, we are taking this public health concern very seriously.
To that end, I want to reach out to you, our members, and let you know that RGCU has a thorough and comprehensive business continuity plan. Protection of our members and employees is at the utmost importance to us. RGCU has put measures in place at branches as recommended by CDC (Center for Disease Control and Prevention) and the New Mexico Department of Health.
- Clean and disinfect lobby/drive-thru surfaces and equipment
- Employees are discouraged from reporting to work if sick
- We have conducted training for our employees to practice elevated hygene practices
- We have supplied all of our facilities with sanitization materials for use by employees and members
Will there be an interruption in service?
RGCU is also focused on ensuring all critical member services are uninterrupted – now and into the future. Situations like this are not new to us. In fact, the last similar threat to this was in 2009 with the H1N1 Flu Pandemic. Fortunately, RGCU is even better positioned to handle a crisis like this with redundant and expanded coverage of operations and delivery channels. A good example of that is our extended branch locations covering much of the Albuquerque metro area, our online and mobile technologies, and our vast ATM network that gives you access to nearly 30,000 no cost machines worldwide.
This is an unprecedented time for all of us and RGCU will communicate any changes in member services on our website and email. In closing, I want to say that Rio Grande Credit Union has been successfully in business since 1953 and we have overcome many obstacles along the way. I am confident we are prepared to overcome this threat like all others in the past.
Look out for scams
As an added measure of protection, please know that fraudsters sometimes use health alerts as an opportunity to increase their ID theft and other efforts. Please use caution when replying to phone calls and emails asking for personal information.
On behalf of the RGCU staff and board, thank you for your attention and most importantly your continued membership and trusting Rio Grande Credit Union as your financial partner.
We will post any updates on our website, RioGrandeCU.org. If you have any questions or concerns please email us.
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